Sprinque FAQs

Sprinque is a B2B Fintech company, headquartered in Amsterdam, The Netherlands. We are on a mission to help B2B merchants, platforms and marketplaces grow safely in a digital world. We are digitzing B2B payments and credit, where transactions happen through different online and offline channels. To learn more: sprinque.com

Sprinque enables B2B merchants, platforms, and marketplaces to offer Pay by Invoice to their buyers — without adding friction to the buying journey, adding extra manual work for finance teams or taking on financial risk. Sprinque performs real-time risk checks on buyers in the background and issues a revolving credit limit and net payment terms. Approved buyers can then use Pay by Invoice when placing their orders. When the final invoice is generated, Sprinque pays out the merchant and takes over the default risk of the receivable, and the buyer pays to Sprinque according to the payment terms they received.

Our white-label B2B payments platform drives growth, unlocks cash flows, de-risks net terms, and eliminates admin work. Sprinque handles all tasks related to offering net payment terms to buyers. We onboard the buyer, manage their credit limit, pay merchants instantly, and collect payments from buyers.

The Buy Now, Pay Later (BNPL) term comes from B2C ecommerce, but the concept of BNPL has existed in B2B commerce for centuries. Buyers in B2B transactions expect to pay for transactions using an invoice. Given that B2B transactions are often far more complex than B2C transactions, we prefer to use the term Pay by Invoice with different net payment terms (7, 15, 30, 45, 60, or 90 days, or even pay in advance if no credit can be offered).

Traditional factoring services usually solve only for cash flow. Sprinque solves for both cash flow and process. We provide an end-to-end, automated solution that allows merchants to offer Pay by Invoice to their online and offline buyers without any default risk and with the option to get paid instantly. This allows the merchant to “sell and forget”.

Sprinque is industry agnostic and works with merchants and buyers across Europe.

Your data is secure with us, you and your company’s data security is of utmost importance, therefore please have a look at our data privacy policy, and please feel free to contact our Data Protection Officer on dpo@sprinque.com.

We have an amazing team of professionals who come from all over the world and who believe passionately in our mission to help B2B businesses grow safely in a digital world. If you want to join our journey and to help make an impact on digitizing B2B trade and B2B payments, then check out this link to find out what roles we are currently recruiting for: Sprinque open roles.

If you are based in Europe and sell to business buyers, Sprinque is likely able to help. Please contact us on commercial@sprinque.com to start a conversation.

Sprinque charges a % processing fee on each transaction. This fee is dependent on the risk profile of your industry, the net payment term you want to offer to your buyers (7, 15, 30, 45, 60, or 90 days), and on how fast you would like to get paid for each transaction (e.g., T+1, T+3, T+7, T+14 days from when the invoice is issued). There are no additional fees and no hidden charges.

You can choose from different settlement options, including T+1, T+3, T+7, T+14 days from when an invoice is issued, depending on your cash flow needs.

Sprinque verifies a buyer, screens for fraud risk and assesses credit worthiness using a combination of traditional and alternative data sources. Any buyers which cannot be automatically approved will go through a manual review process. Automated credit decisions are made in seconds, while manual review decisions can take up to 24 hours.

Sprinque’s buyer approval rates are between 75% and 95%, depending on the risk profile of your industry and buyers. Please note that even if a buyer is not approved for credit, they can still use Pay by Invoice with a pay in advance payment term. This means the buyer needs to pay their invoice before their order is confirmed.

You can integrate to us directly, using our APIs. For access to our API docs, please visit the Integrations section of our website. In addition, we have plugins for different e-commerce platforms, such as WooCommerce, and you can connect directly to your ERP or accounting systems. If you have any questions about integration options, please check the Integrations section of the website or contact tech-team@sprinque.com.

You can start using our services manually, through our Merchant Control Centre, where you can add buyers and upload invoices. Sprinque will pay out those invoices to you and will collect payment from the buyer. If you would like to discuss this solution further, please contact commercial@sprinque.com

The buyer will contact the merchant to request the refund. Once approved, the merchant will issue a credit note for the refunded amount and will send us the refund details, which we will then also apply to the invoice on record. The buyer will only pay the remaining invoice balance, if any.

If a buyer informs Sprinque that they dispute an invoice, we will pause our collections process for that invoice and ask the buyer to contact the merchant directly to resolve the matter. We will also contact the merchant to resolve the issue.

You have either selected Pay by Invoice as the payment option when placing the order with your merchant. Sprinque manages this payment option on behalf of the merchant. Alternatively, your merchant is working with Sprinque to help them manage their receivables. In either case, Sprinque is contacting you in regard to your invoices and payments for the invoices related to your purchase.

To help us make the most accurate credit assessment of your business, please make sure that you enter all your business details correctly and completely when registering with the merchant. For example, you should use your company or business email address, instead of a generic email address, such as Gmail.

With Sprinque, even if you are not approved for credit, you could still use Pay by Invoice with a pay in advance payment term, if this is offered by your merchant. This means you will have to pay your invoice before your order is confirmed. Alternatively, if you wish to appeal your credit assessment decision, please contact your merchant and together with your merchant we can review the decision.

If you wish to increase your credit limit, please contact your merchant and together with your merchant we can review the credit limit decision.

You will always be able to pay your invoice by bank transfer, and the bank details are provided with the invoice and in your reminder emails. In addition, we have additional, local payment methods, depending on where you are based. Please use the pay link in the reminder emails to see all options available to you.

Please see your reminder emails for payment instructions and for a link to our pay page.

You receive emails with your invoice attached from us, and otherwise please contact payments@sprinque.com, and we will re-send your invoice to you.

Please contact your merchant for any disputes or returns of your products. They will then clarify with us the next steps.

Your payment terms are mentioned on your invoice, we offer 7/15/30/45/60/90 days depending on the agreement with your merchant and based on the credit assessment of your business.

Please contact us at payments@sprinque.com and advise your invoice number and payment date, we can then review your account and will provide you with feedback on why you are receiving reminders.